Refund and Returns Policy

Returns & Exchanges

Our website serves as a curated showcase. All purchases are completed securely through our official Etsy shop: Souk Marrakech Atlas.

We hope you love your purchase! Since all orders are fulfilled through Etsy, returns, exchanges, and refunds are handled according to Etsy’s policies. Please refer to your Etsy order confirmation for details.

Custom or Personalized Orders

Handmade items can be customized to your specifications. Because of this, custom orders may not be eligible for returns or exchanges, unless there is a defect or mistake on our part.

Damaged or Faulty Items

If you receive a product that is damaged or has a manufacturing fault, please contact us via the website contact form or WhatsApp within 5 working days, including photos of the issue. We will guide you through the Etsy resolution process to request a replacement or refund.

Guidance for Returns

  • Use appropriate packaging to protect your item during transit
  • Consider registered shipping to obtain proof of postage
  • Etsy may cover shipping costs depending on their policies

Every item is handmade with care. Your satisfaction matters — we are here to guide you through any issue via Etsy support or direct communication on our website.